FAQ

Shipment

Posted by yaoli chen on

Southkingze ships anywhere in the world, except North Korea, Sao Tome, Principe, Pitcairn Island, Wallis and Futuna . We also ship to Post Office Boxes through economy shipping and standard shipping.  Now all items on the stores are with Free shipping services.  Order under 15$ with ordinary mail shipping, which without a tracking no., Normally the shipping time is same as registered mail. only without a trecking. So if you don't receive the goods in 45-60days, contact us for refund or resend.  Order over 15$ with registered mail shipping, which with a tracking no. You could check it. So we highly suggest you to order over 15$. We ship normally with China post or Epaket. Epacket normally take 5-10days. Time of China post shipping, please check bellow table. Please note,...

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Return/Exchange Policy

Posted by yaoli chen on

For Non-Quality Problem Orders signed within 7 days:           We provide "7 Days No Reason Return/Exchange". That is, if you simply do not like it you can return freely. On this condition buyer bear 2 ways shipping when return to our address.(either US or China, US customers can return to our US warehouse)          PS: for custom design orders, "7 Days No Reason Return/Exchange" is not work. We not accept return for custom designs orders if no quality problems.   Orders signed beyond 7 days:            If not quality problem or not our fault to send the wrong size, beyond...

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Frequetly Ask Questions

Posted by yaoli chen on

Where is the store based?  Guangdong, China.   Most orders are shipped within 3-7 days after your order placed   All orders have tracking number as long as your order reaches 15$. Order less than 15$, will be shipped by ordinary mail, without trecking.    What is the store's return and exchange policy?  For our stock items, you could return and exchange as long as you bear the international shipping if you just don't like it :)  We are happy to exchange for you, NO QUESTION ASKED.  We will ship a new item FOR FREE if there is some quality problem.  Money shall be partially refunded if the customer accepts items with tiny issues.  Customers enjoy up to 7 days Exchange or Return Service after the package is delivered.  For custom made items, we don’t eccept return and exchange unless quality problems.  Have a look at the Free Return Service here.    Do we accept orders placed outside US?   We surely do! We ship Worldwide and Free Shipping for orders over 15$ with tracking number sent.    How long will it take to receive your order?   Once shipped, most orders arrive within 15 to 30 business days. Some even only take 5-15days, but still depending on the efficiency of your local postal service. If you need Express shipment, welcome to contact us for more details. We have discounts from DHL/UPS/EMS/Dpex/European Express and many other kinds of couriers, feel free to ask!    How to pay?   You...

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How to make a coin, tell you step by step.

Posted by yaoli chen on

If you want to make a coin, and don’t know how to do?  please read it. then you have the idea.  7steps to make your coins: 1, Talk about the idea of the coin 2, Talk about detail instruction of the coin 3, Quotation 4, Artwork sketch for you. 5, Payment. 6, Production. 7, Shipment.   Now I’m going to show you step by step.    1, Talk us about the idea of the coin you want to do . A, you have an idea of exact coin you want to do, tell us. B, You want a special gift, but not know how to do, talk with us your thinking and outcome you want to reach. We’ll help you to work out the designs. We show you a lot of coins, which we had made for our clients. So that you could get some inspiration. Please check video list. (click to check the list) I take more than 7 videos to show the designs. Refer to the title for that you interested in. (this is the first one,  see more,...

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HOW TO ORDER OR PAY

Posted by yaoli chen on

1, login.  You could create an account,  Or you could login with your social media account, very easy.  Or you could buy without login any account. 2, select items and add to cart. So that the cart will memorize all items you selected. If you login first, then it’ll memorize for you all the time, even you change the computer. 3,when you finish shopping, click Cart as bellow. All the items you selected show out. 4, Select the items you would like to order, and adjust the quantities.  Then you could checkout.    Click check out to choose a payment...

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