Frequetly Ask Questions

Posted by yaoli chen on

Where is the store based?

 Guangdong, China.

  Most orders are shipped within 3-7 days after your order placed

  All orders have tracking number as long as your order reaches 15$.

Order less than 15$, will be shipped by ordinary mail, without trecking.


 What is the store's return and exchange policy?

 For our stock items, you could return and exchange as long as you bear the international shipping if you just don't like it :)

 We are happy to exchange for you, NO QUESTION ASKED.

 We will ship a new item FOR FREE if there is some quality problem.

 Money shall be partially refunded if the customer accepts items with tiny issues.

 Customers enjoy up to 7 days Exchange or Return Service after the package is delivered.

 For custom made items, we don’t eccept return and exchange unless quality problems.

 Have a look at the Free Return Service here.


 Do we accept orders placed outside US?


We surely do! We ship Worldwide and Free Shipping for orders over 15$ with tracking number sent.


How long will it take to receive your order?


Once shipped, most orders arrive within 15 to 30 business days. Some even only take 5-15days, but still depending on the efficiency of your local postal service.

If you need Express shipment, welcome to contact us for more details. We have discounts from DHL/UPS/EMS/Dpex/European Express and many other kinds of couriers, feel free to ask!


How to pay?


You can pay paypal and credit card in our store front, it's up to your choice :) Read the article below, It shows details for how to order and pay. Click here.


Will you hit custom taxes if purchasing from us?

 We will try our best to make your package avoid custom taxes.

However, we are not able to control it. According to our experience, only 0.03% package got taxes hit out of 10000 packages (We've been in the market since 2008).

We will help you provide needed paper work to get packages released soon.


 Will we mark the price down when shipping out the order?

 Yes, we usually ship them as gift or at lower value


What if you don't get your parcel ?

 If you do not get your parcel within 45 days, contact us. If the parcel lost, we will refund you fully money. 100% guaranteed.


 Do we take Western Union, Bank transfer as money method when you don't have a Paypal?


Yes, we do! Drop us a message via online chat and we will let you know how to do <3

Or, just follow the How to order and pay link. You could get detail bank and western union information. Click here.


 Do we take Credit Card?


Yes we do, when you check out you will see information for credit card/debit cards


Do we have other store?


Yes, On aliexpress and Amazon!  If you want to buy there, contact us.


Do we do wholesale/drop shipping?

 Yes, we do, starting from 10pcs for each item. We do bank transfer and offer Free Shipping, Great quality items! Please email for further business cooperation! We are looking for local country dealers and we can send customer to your local store as well! Drop Shipping also available.


How do you pay for the order? Is it secure?


 We have Paypal and Stripe (Credit/Debit Cards) for you, two of the most trusted online payment solutions on the web. Because of this, Southkingze has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.


Leave a comment