Return/Exchange Policy

Posted by yaoli chen on

  • For Non-Quality Problem
  • Orders signed within 7 days:

          We provide "7 Days No Reason Return/Exchange". That is, if you simply do not like it you can return freely. On this condition buyer bear 2 ways shipping when return to our address.(either US or China, US customers can return to our US warehouse)

          PS: for custom design orders, "7 Days No Reason Return/Exchange" is not work. We not accept return for custom designs orders if no quality problems.

 

  • Orders signed beyond 7 days:

           If not quality problem or not our fault to send the wrong size, beyond 7 days, you shall pay for the shipping cost to return and also about US$10-15 shipping cost for us to resend if you want replacement.

 

  • For Quality Problem or Our Fault Caused Problem

          We will resend item or refund you once we get your photo evidence.

 

If you have any question in this process, please contact southkingze@gmail.com :)

You need to provide below information in the email

  1. Order number
  2. The Sku of the products which need to return or exchange
  3. Evidence pictures to shown faulty items.

2 comments


  • We’re located in China

    southkingze on

  • Where are you located ?

    Sandy on

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